Returns Policy

Unless you have purchased a discounted item, if for any reason you are not happy with your item you are welcome to return it to us for a Masterweave Textiles Limited credit to use to purchase something else from our store. The amount of this credit is valid for six months from the date of issue. If you are wanting to purchase the same item in a different colour we will do our best to exchange the item, however as we have a high sell out rate this will depend entirely on stock availability.

Conditions

If the item is eligible for return, you have 10 working days from the date you received your order to return any eligible item back to us. Returns are your responsibility until they reach our store, so we recommend using a tracked courier to ensure safe delivery.

Tags must be attached to the item and the item must be unworn, unwashed, clean and odor free.

Returns

Package up the item that you wish to return to us together with your invoice or a copy of your invoice and a note stating the reason for the return and address it to Masterweave Textiles Limited.

Warranty Policy

You are covered for 90 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process of any item. Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.

We will adhere to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which each provide consumers with certain rights and protections.

If the item is under warranty the following steps will apply.

If possible the item will be repaired to the standard of the manufacturer free of charge.
If we are unable to repair the item, we will replace it with the same item.
If no replacement item is available we will issue a store credit or a refund according to your choice.
We will credit you the cost of handling and delivery.

Shipping

We ship within New Zealand using Courier Post. Except for rural deliveries, they require your signature when they deliver your item to you, which gives us all a bit of extra security and peace of mind.

Orders are processed when credit card authorisation, bank deposit or an alternative agreed payment method has cleared. Orders typically arrive within 1-3 working days after you have received notification of shipment via email (Monday to Friday, not including weekends & holidays). We aim for overnight delivery.

Subject to the above, we will use our best endeavors to dispatch your order within 24 hours of the order being placed. When your order is dispatched you will receive confirmation and tracking details via email.  

International deliveries have no freight charge. Freight Free. Please note that we do not take responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country.

If payment method is by bank transfer the item(s) will be shipped directly after the deposit has cleared.

Secure Shopping

We accept payments via PayPal, Stripe Payments, AfterPay or bank transfer (New Zealand customers only – please email Masterweave Textiles Limited for this payment method). Stripe and PayPal are secure payment gateway for online payments and no credit card details are recorded.

Shipping & Returns